FAQs

Welcome to the Buy Eases FAQ page. Whether you're browsing for unique metal wall art or need help with your recent order, we’ve compiled the most commonly asked questions to make your shopping experience smoother. If you don’t find the answer you’re looking for, feel free to reach out to our support team.

1. What type of products does Buy Eases offer?

At Buy Eases, we specialize in high-quality metal wall art designed to elevate the aesthetics of any space. Our pieces are crafted for durability, style, and originality, making them perfect for both home and office décor.

2. When was Buy Eases established?

Buy Eases was founded on January 1, 2018, with the vision of offering unique and high-quality wall decor that blends art and metal craftsmanship.

3. What are your order processing and shipping times?

  • Order Cut-off Time: 5:00 PM (EST), Monday to Friday
  • Handling Time: 1–2 business days (Monday to Friday)
  • Transit Time: 3–5 business days (Monday to Friday)
  • Total Estimated Delivery Time: 4–7 business days, depending on your location

4. Do you offer free shipping?

Yes, we offer free shipping on all orders within our service areas. No hidden fees, no surprises.

5. What payment methods do you accept?

We accept the following secure payment methods:

  • PayPal
  • Visa
  • Mastercard
  • Maestro
  • American Express
  • JCB
  • Diners Club
  • Discover

All payment options are available at our checkout page for your convenience.

6. Can I return or exchange my order?

Yes, we offer a 30-day return and exchange policy. You can return products whether they are defective or non-defective, as long as they are in new condition.

  • Return Method: By mail
  • Return Shipping Costs: Customers are responsible for return shipping unless the product is defective or arrived damaged
  • Restocking Fees: None
  • Refund Processing Time: Within 5 days of receiving the return
  • Exchanges: Accepted under the same conditions as returns

7. What should I do if my item arrives damaged or defective?

If your item arrives damaged or defective, please contact us immediately at support@buyeases.com with your order number and photos of the item. We’ll take care of the issue quickly with either a replacement or a full refund.

8. How do I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking number. You can use this number to monitor the status of your delivery directly from the shipping carrier’s website.

9. Can I modify or cancel my order?

If your order hasn’t been processed yet, you may be able to cancel or modify it. Please contact us as soon as possible at support@buyeases.com or call us at +1 315-570-3006.

10. How can I contact Buy Eases?

You can reach out to our customer service team via:

  • Email: support@buyeases.com
  • Phone: +1 315-570-3006
  • Office Address: 1712 Highway 168 N, Paragould, AR 72450, USA

We’re here to help with any inquiries, Monday through Friday.