Return & Refund Policy
At Buy Eases (https://buyeases.com), we strive to ensure your complete satisfaction with our premium metal wall art. This Return & Refund Policy explains the procedures and conditions for returning products, requesting exchanges, and obtaining refunds.
Return Eligibility
We accept returns on both defective and non-defective products purchased from Buy Eases within 30 days of delivery. To be eligible for a return, items must:
- Be in new, unused condition.
- Include all original packaging and accessories.
- Be returned by mail using the instructions provided by our customer service team.
How to Initiate a Return or Exchange
To start a return or exchange, please contact us at support@buyeases.com or call +1 315-570-3006 with your order details and reason for return. Our team will guide you through the process and provide a return shipping label if applicable.
Exchanges
We gladly accept exchanges for the same or different metal wall art products, subject to availability. Please notify us within 30 days of delivery to arrange the exchange.
Return Shipping Costs and Restocking Fees
Buy Eases offers free shipping on all orders, and we do not charge any restocking fees on returns or exchanges. Customers are responsible for return shipping costs unless the product is defective or incorrect.
Refund Processing
Once we receive and inspect your returned item, we will process your refund within 5 business days. Refunds will be issued to the original payment method used during purchase via PayPal.
Please note that it may take additional time for your financial institution to reflect the refund in your account.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return. Please confirm eligibility when contacting customer support.
Damaged or Defective Products
If your metal wall art arrives damaged or defective, please notify us immediately at support@buyeases.com with photos and order information. We will work quickly to resolve the issue through a replacement, exchange, or refund.
Cancellation Policy
Orders can be canceled before payment processing. If you wish to cancel your order, please contact us as soon as possible at support@buyeases.com or +1 315-570-3006.
Contact Us
If you have questions about our Return & Refund Policy or need assistance, please contact Buy Eases customer support:
- Email: support@buyeases.com
- Phone: +1 315-570-3006
- Office Address: 1712 Highway 168 N, Paragould, AR 72450, USA
Thank you for choosing Buy Eases. We are committed to your satisfaction and providing metal wall art that exceeds your expectations.